Frequently Asked Questions

Need a little help? You’re in the right place.
We’ve answered some of our most common questions below. Still need us? Reach out — we’re always happy to help a fellow Rebel.

When will my order ship?

We work hard to get your Rustic Rebel goodies on their way as quickly as possible. Most orders are processed within 1–2 business days. Once your order ships, you’ll receive an email with tracking information.

Do you offer local pickup?

Yes! If local pickup is available for your order, simply select Local Pickup at checkout. We’ll send you a notification when your order is ready. Please wait until you receive your pickup confirmation before heading our way.

How will I know when my local pickup order is ready?

You’ll receive an email or notification as soon as your order is ready to be picked up. Your confirmation will include any additional pickup instructions you need.

What is your return policy?

We want you to love what you ordered. If something doesn’t work out, visit our Shipping & Returns page for current return and exchange information, including eligibility and return timeframes.

Can I exchange something for a different size?

If you need another size, contact us as soon as possible. Because boutique inventory can sell quickly, we can’t guarantee another size will still be available.

How do I know what size to order?

Sizing can vary between brands and styles. Check the product description for any item-specific fit notes and visit our Sizing Guide for additional help.

When we’ve tried an item ourselves, we’ll do our best to tell you whether it runs small, true to size, oversized, stretchy, or has any other fit details worth knowing.

An item I want is sold out. Will it be restocked?

Sometimes! Some of our favorite styles can be restocked, while others are limited releases. If a restock notification is available on the product page, sign up so you’ll be among the first to know if it comes back.

How often do you get new arrivals?

All the time! We’re always looking for new pieces we think you’ll love. Check New Arrivals regularly and follow us on social media to see what just landed.

Do you sell only western clothing?

Nope! Rustic Rebel is about the vibe, not a dress code. You’ll find everyday basics, denim, dresses, graphic tees, accessories, trend pieces and more — all with a little Rustic Rebel personality.

Do you offer gift cards?

Yes! Rustic Rebel gift cards are perfect when you want to give someone something you know they’ll love while letting them choose their favorite style.

Can I change or cancel my order?

We start working on orders quickly, so contact us as soon as possible if you need to make a change. We’ll do our best to help, but we can’t guarantee changes or cancellations once an order is being processed.

My package says delivered, but I don't have it. What should I do?

First, check around your delivery area and with household members or neighbors. Carriers sometimes mark packages delivered shortly before they actually arrive. If you still can’t locate it, contact the shipping carrier using your tracking information and reach out to us if you need additional order information.

How can I contact Rustic Rebel?

Have a question about an order, product, sizing, or anything else? Head over to our Contact Us page and send us a message. We’ll get back to you as soon as we can.

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Still have questions?

We’re here to help.

Whether you need help finding your size, choosing an outfit, or checking on an order, don’t hesitate to reach out.

CONTACT US →

Email: Shop@Shoprusticrebel.com

Call/Text: 408-722- 1389

Find your inner rebel.